OP Media’s accessibility statement

OP Financial Group includes OP Cooperative, its group companies (such as OP Corporate Bank Plc, Pohjola Insurance Ltd, OP Life Assurance Company Ltd and OP-Services Ltd), OP Cooperative's member banks, OVY Insurance Ltd, OP-Eläkesäätiö pension foundation, OP Bank Group Pension Fund and other current and future companies, entities and foundations in which at least one of the above individually or jointly exercise control.

Self-assessments have been performed with regard to the accessibility of the website. The following systems have been used in the self-assessments: 

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility statement was created on 22 December 2020 and was last updated on 3 January 2025.

Accessibility of digital service

OP Media has some accessibility deficiencies. Non-compliance with requirements and applicable exemptions are listed below. The content of OP Media mainly consists of articles that can also be accessed by assistive technologies.

Non-accessible content

Some parts of the website do not support the use of screen readers. There are issues with receiving feedback on downloaded content and directing attention to it, for example. There are also issues with zooming the text, labelling headings and heading hierarchy.

1.3.1 Info and Relationships
1.4.4 Resize Text
2.4.3 Focus Order
2.5.3 Label in Name
4.1.3 Status Messages

Accessibility feedback  

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Give feedback on accessibility  ‍

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them.

We store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer is providing feedback. For corporate customers, we also store the company’s name and business ID.

If a logged-in customer requests us to contact them, we also store their phone number or email address. Other details that we store in our feedback system include the customer’s feedback and the details provided by the customer about the assistive software or assistive devices they are using.

We use the stored personal data only for feedback processing and to improve customer experience and OP Financial Group’s services. Personal data is processed in the customer data files of OP Financial Group financial institutions.  

Learn more about how we process personal data and read our privacy notices‍

Supervisory authority  

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback using the link above. If you provide your contact information in the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply, or if we don’t reply to your feedback at all, you can contact the supervisory authority, Finnish Transport and Communications Agency Traficom.  

Contact information of the supervisory authority  

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000